Water Damage

Not All Water Damage is Alike

There are three categories of water involved in a water damage situation. The category of water will help determine the proper water restoration method used by our professionals.


Category 1
water is known as clean water or white water. It is the fresh water that is pumped into the home, which means a Category 1 water damage source could be an overflowing bathtub or sink, broken water supply lines, including dishwasher or washing machine malfunctions that involve the water line, or a damaged faucet. White water is harmless to people. After 48 hours, a Category 1 can become a Category 2.

Category 2 water is commonly known as gray water. Gray water is wastewater from sinks, bathtubs, and showers, as well as water that is discharged by washing machines and dishwashers. It also includes the wastewater that has not come into contact with human waste. Category 2 water damage occurs when one of these appliances malfunctions. Gray water will likely have significant contamination, and can pose a health risk. Due to quick bacteria and mold growth, Category 2 becomes a Category 3 if left untreated for 2 days or more.

Category 3 water is known as black water. The primary source of black water is sewage. Black water also occurs during a flood, due to the potential for chemicals found in fertilizers, animal waste, ground debris, and other contaminated areas. Black water has disease-causing organisms or toxins, and is wholly unsanitary.

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